Privacy Policy

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Last updated 2 November 2026

This policy explains what personal information I collect when you use this website or book a stay with me, how I use and store it, who I share it with, and how you can see or correct it. I handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who I am

This website and my four stays are run by me, Louise Thompson, through Louise Thompson & Co Pty Ltd in Perth, Western Australia. In this policy, “I”, “me” and “my” mean Louise Thompson & Co Pty Ltd.

What I collect

I only collect what I need to answer you and look after your stay. I collect it directly from you, or from my booking engine when you book.

Enquiries. When you use the contact form I receive your first and last name, email address, phone number, the stay you are interested in and your message. The form is sent to me by email, and a copy is kept in this website’s email log so I can check messages have been delivered.
Emails, calls and messages. If you email, phone or message me, I receive your contact details and whatever you choose to tell me.
Bookings. Bookings are made through my booking engine, run by Hostaway. The details you enter there, such as your name, contact details, dates, number of guests and payment details, are collected by Hostaway and its payment provider. I receive the booking details I need to host you. Card details are not stored on this website.
Your stay. Anything you choose to tell me before or during your stay, such as your arrival time, who is travelling with you, details about your dog or any special requests. If you tell me about other people in your group, please make sure they are happy for you to share it.
Technical information. Like most websites, the server keeps basic logs such as your IP address, browser type and the pages you visit. These are used for security and to keep the site running well.

I do not ask for sensitive information such as health details. If you choose to tell me something like an access need, I will only use it to look after your stay.

You are welcome to ask general questions without giving your name. To take a booking, I do need your name and contact details.

How I use it

To reply to your enquiry and help you choose a stay.
To manage your booking, send your check-in details, door or lockbox code and guidebook, and look after you during your stay.
To keep the records Australian law requires, such as tax records.
To keep this website secure and working properly.

I do not sell or rent your personal information, and I will not send you marketing emails unless you ask me to. If you do and later change your mind, just let me know and I will stop.

Cookies and outside services

This website uses Google Analytics to understand how visitors use it. It does not use advertising cookies. A few outside services help it work:

Google Analytics. I use Google Analytics to understand how people use this website, such as which pages are visited, how long people stay, the device and browser used and an approximate location worked out from the IP address. It sets cookies in your browser to do this. I only see the results as overall statistics, which do not identify you, and I use them to improve the website. Google processes this information for me and may store it on servers outside Australia, including in the United States. See how Google uses information from sites that use its services. You can opt out at any time with the Google Analytics opt-out browser add-on.
Google Fonts. Some fonts load from Google’s servers, which receive your IP address and basic browser details. See Google’s privacy policy.
Embedded video. Some stay pages include a YouTube video. It uses YouTube’s privacy-enhanced mode and nothing loads from YouTube until you press play. Once you do, YouTube (Google) receives your IP address and may set cookies.
Booking engine. The Book Direct and Book buttons take you to my booking engine, run by Hostaway. Its own privacy policy applies there.

You can block or delete cookies in your browser settings and this website will still work.

Who I share it with

I only share your information when I need to, and only as much as is needed:

my booking engine and payment provider, to take and manage your booking;
my website host and email provider, who store this website and my messages;
people who help me look after the properties, such as cleaners, limited to what they need to do their job;
my accountant or other professional advisers, for tax and legal purposes;
government agencies or others when the law requires it.

This website is hosted in Australia. Some of my other providers, including Hostaway and Google, may store or access information outside Australia, including in the United States. I choose providers who take reasonable steps to protect it.

Keeping it safe

I take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, change or disclosure. This website uses a secure (HTTPS) connection, and access to my booking and email systems is limited to me and the people who help me run the stays.

If there is ever a data breach that is likely to cause you serious harm, I will let you know and tell the Office of the Australian Information Commissioner where the law requires it.

How long I keep it

I keep enquiries, including the copy in the website’s email log, only for as long as I need them to reply and follow up. Booking records are kept for as long as Australian law requires, which for tax records is generally five years. After that, I delete them or remove anything that identifies you.

Seeing or correcting your information

You can ask to see the personal information I hold about you, or ask me to correct or delete it. There is no charge to ask. Email me and I will reply within 30 days. I may need to confirm who you are first. If I cannot do what you ask, for example because the law requires me to keep a record, I will tell you why.

Questions and complaints

If you have a question or a concern about how I have handled your information, please contact me first using the details above. I will look into it and reply within 30 days. If you are not happy with my response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

I may update this policy from time to time. The date at the top of this page shows when it last changed.